North Carolina Fines Bet365 $75,000 Over Self-Excluded Customer Notifications
A technical failure let push alerts reach people enrolled in the state’s voluntary self-exclusion program.
A technical failure let push alerts reach people enrolled in the state’s voluntary self-exclusion program.
Regulators want mail and online sign-up, shorter exclusion terms and a 12-month ban on targeted marketing after people leave the list
The company also agreed to audit text promotions and retrain VIP staff after regulators found repeated contact with a man on the state exclusion list.
Regulators cited responsible-gaming messaging and self-exclusion failures, but the order left the underlying conduct largely unexplained.
The bipartisan report comes after online casinos generated $2.77 billion in 2025 and says researchers need better data to identify the most harmful products.
The opening rulebook requires central self-exclusion, operator promotion and refunds for unsettled futures wagers.
Colorado Division of Gaming launches an official Self-Exclusion responsible gambling program for casino gaming & sports betting, taking over list management.