Colorado’s Limited Gaming Control Commission approved a stipulation that orders Fanatics Sportsbook to pay a $20,000 fine after the operator kept contacting a customer who had placed himself on the state’s self-exclusion list. The agreement, listed on the commission’s Aug. 27 agenda as a stipulation for “Pointsbet Colorado LLC d/b/a Fanatics Sportsbook,” also requires the operator to review past text promotions and retrain some staff.
According to the Fort Morgan Times, the customer enrolled on Jan. 15 and was later contacted twice by a Fanatics VIP team member. He received a promotional text on Feb. 1 and another on Feb. 17, despite being on the exclusion list. Fanatics sent training materials to VIP staff on Feb. 4 after the first contact was reported.
The stipulation calls for Fanatics to audit text promotions sent to people on the self-exclusion list between Jan. 1, 2024 and Mar. 1, 2026, to see whether other excluded customers were marketed to in the same way. It also requires training for employees who work as VIP liaisons.
Colorado’s self-exclusion system allows people to bar themselves from online sports betting for one, three or five years. More than 1,200 people are on the list, which was created amid concerns about gambling addiction after online sports betting became legal in the state in 2020. The state’s Rule 29 says licensees must maintain self-exclusion programmes, share data with regulators and avoid using confidential information in ways that could lead to direct marketing to excluded patrons.
Fanatics had told regulators in October 2025, when it submitted its responsible gaming plan, that it would not intentionally market to any known self-excluded individuals. The company also operated in Colorado as PointsBet before taking over PointsBet’s Colorado operations in December 2023.
